About Primetag

Primetag is a fast-growing SaaS company in the influencer marketing analytics space. We help global brands and agencies make data-driven decisions about their influencer strategies, powered by our proprietary platform and market-leading database of over 3 billion content pieces across 50+ markets. Our clients rely on us to simplify, scale, and optimize their influencer marketing operations.

Role Overview

As a Junior Customer Success Manager (CSM), you will support the management of a portfolio of clients, helping them onboard successfully, understand the value of the platform, and achieve their business objectives through influencer marketing data and insights. You will work closely with the rest of the Success Managers, Sales, Product, and Support teams to ensure a smooth and consistent customer experience.

This role is hands-on, ideal for someone at an early stage of their Customer Success career who is eager to learn, grow, and develop strong client-facing and analytical skills.

Who are we looking for?

We’re looking for a Junior Customer Success Manager who is proactive, structured, and customer-focused. Someone who is curious about how clients use the platform, comfortable working with data, and motivated to build long-term relationships. You don’t need to have all the answers yet, but you should ask the right questions, be detail-oriented, and be willing to learn from feedback.

Responsibilities

• Manage a portfolio of SMBclients, ensuring they understand the platform basics and best practices;

• Help monitor client usage, adoption, and engagement with the platform;

• Prepare and support client-facing materials such as reports, presentations, and insights;

• Participate in client calls and follow-ups, documenting actions and next steps;

• Identify potential risks (low usage, misalignment, lack of engagement) and escalate when needed;

• Collaborate with internal teams (Sales, Product, Support) to address client needs;

• Collect and share customer feedback to help improve the product and internal processes;

• Support renewal and growth conversations with data and insights;

• Improve observability across all products.

Requirements

• 2 years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS;

• Fluency in Spanish, Portuguese, and English (spoken and written);

• Availability and willingness to work with a flexible schedule, including occasional calls aligned with LATAM business hours;

• Strong communication skills and client-facing confidence;

• Comfortable working with data, dashboards, and performance metrics;

• Good organizational skills and attention to detail;

• Ability to manage multiple tasks and priorities in a fast-paced environment;

• Curious mindset and willingness to learn technical and product-related concepts;

• Interest in digital marketing, influencer marketing, media, or SaaS products.

Why Join Primetag

• Help lead a paradigm shift in how B2B influencer marketing is executed and scaled;

• Join a mission-driven, innovation-focused company in a fast-growing sector;

• Work with a talented, ambitious, and collaborative international team;

• Benefit from flexibility, autonomy, and the opportunity to shape the future of B2B marketing in our industry;

• The timing is perfect — join us during an exciting expansion phase, with new products and markets;

• Take part in our annual “Nomad Offices” in amazing locations (the last one was in Sardinia, Italy);

• Be part of a collaborative and multicultural culture, driven by product excellence and real impact.

How to Apply

Submit your application using this form.